Shipping policy

Shipping Policy

Last updated: July 28, 2026

Thank you for shopping with TucsonBolo. This Shipping Policy explains how we process, ship, deliver, and provide local pickup for orders placed through TucsonBolo.com.

By placing an order, you agree to this Shipping Policy and our Terms of Service and Refund Policy.

Order Processing

Most ready-to-ship orders are processed within 2–5 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays.

Processing time is the time required to prepare, inspect, package, and transfer your order to the shipping carrier. It does not include the carrier’s delivery time.

Orders placed on weekends or holidays begin processing on the next business day.

Because many TucsonBolo products are handmade and one of a kind, we inspect each item before shipment to confirm that the correct bolo is being sent and that it is ready to wear.

Custom, Personalized, and Group Orders

Custom, personalized, wedding-party, wholesale, and large group orders may require additional production time.

Estimated production and shipping timelines for these orders will be communicated before production begins or as part of the applicable quote, invoice, product listing, or written agreement.

Natural stones and handmade materials vary. Coordinated group orders may share a color family, cord, hardware, or overall style without being identical.

If a custom or group order is needed by a specific date, please contact us before ordering so we can confirm whether the requested timeline is feasible.

Shipping Destinations

We currently ship throughout the United States.

International shipping may be available to select destinations when displayed at checkout or arranged directly with TucsonBolo.

We reserve the right to restrict shipping to certain addresses, regions, or countries because of carrier limitations, legal restrictions, fraud concerns, or other operational considerations.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout.

Shipping rates may depend on:

  • Delivery destination
  • Package weight and dimensions
  • Selected carrier or delivery service
  • Requested delivery speed
  • Insurance or signature requirements
  • The number of products ordered

Any available free-shipping offer, promotional rate, or local-delivery option will be displayed at checkout or described in the applicable promotion.

Estimated Delivery Times

Delivery estimates displayed at checkout begin after the order has been processed and transferred to the carrier.

Carrier delivery estimates are not guaranteed unless the selected service expressly includes a delivery guarantee.

Delivery may be delayed by circumstances outside TucsonBolo’s reasonable control, including:

  • Weather
  • Carrier disruptions
  • Holidays
  • Natural disasters
  • Labor interruptions
  • Incorrect or incomplete addresses
  • Security incidents
  • Customs processing
  • High seasonal shipping volume
  • Other transportation or logistical problems

We are not responsible for carrier delays, but we will reasonably assist customers in obtaining available tracking information and communicating with the carrier.

Shipping Confirmation and Tracking

When tracking is available, you will receive a shipping confirmation containing a tracking number after your order has been transferred to the carrier.

Tracking information may take up to 48 hours to begin displaying movement.

Please review the shipping confirmation promptly and contact us if any information appears incorrect.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City, state, and ZIP code
  • Email address
  • Telephone number, when requested

Please contact us immediately if you discover an error in your shipping information.

We will attempt to correct the address when possible, but we cannot guarantee that changes can be made after an order has entered processing or been transferred to the carrier.

TucsonBolo is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.

Returned or Undeliverable Packages

A package may be returned to us because of:

  • An incorrect or incomplete address
  • An unavailable or unknown recipient
  • Failure to collect or accept the package
  • Refusal of delivery
  • Carrier access restrictions
  • Unpaid customs charges
  • Other delivery problems outside our control

If an order is returned to us, we will contact you using the information associated with the order.

The customer may be responsible for additional shipping charges before the order is resent when the return resulted from an incorrect address, refusal, failure to collect the package, or another circumstance attributable to the recipient.

Original shipping charges may be nonrefundable unless the return resulted from an error by TucsonBolo or as otherwise required by law.

Lost Packages

If tracking indicates that a package has stopped moving, appears lost in transit, or has not arrived within a reasonable period after the estimated delivery date, please contact us at tucsonbolo@gmail.com.

We may ask you to confirm the shipping address and provide other information needed to begin a carrier inquiry or claim.

We will reasonably assist with the carrier investigation and determine the appropriate resolution based on:

  • Tracking information
  • Carrier findings
  • Available shipping insurance
  • The circumstances of the shipment
  • Product availability
  • Applicable law

Because many TucsonBolo products are one of a kind, an exact replacement may not be available. When an exact replacement cannot be provided, we may offer comparable available pieces, store credit, or a refund, as appropriate.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address is correct.
  2. Check around the delivery location, including side doors, garages, parcel lockers, mailrooms, and other protected areas.
  3. Ask household members, neighbors, property managers, or front-desk personnel whether they accepted it.
  4. Allow one additional business day, because some carriers mark packages delivered shortly before physical delivery.
  5. Contact the carrier for available delivery details.
  6. Contact TucsonBolo if the package remains missing.

Please notify us within 7 days after the package is marked delivered so we can help review the situation.

A package marked delivered by the carrier is not automatically eligible for a refund or replacement. We will review missing-delivery claims individually and provide any remedy required by applicable law.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at tucsonbolo@gmail.com.

Include:

  • Your order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the packaging
  • Photographs of the shipping label, when relevant

Please retain the product and original packaging until we have reviewed the claim.

If we confirm that the order arrived damaged, defective, or incorrect, we will provide an appropriate remedy under our Refund Policy. This may include repair, replacement, exchange, store credit, or refund.

Do not return an item without first contacting TucsonBolo and receiving return instructions.

Shipping Insurance and Signature Confirmation

Certain orders may include or require shipping insurance, signature confirmation, or another enhanced delivery service.

We may require signature confirmation for:

  • High-value orders
  • Large group orders
  • Replacement shipments
  • Addresses with previous delivery issues
  • Orders identified as presenting an elevated fraud or delivery risk

Any additional required charge will be disclosed before shipment or included in the amount displayed at checkout.

Local Pickup and Delivery

TucsonBolo may offer local pickup or delivery within the Tucson area.

Local pickup is generally available by appointment at a mutually agreed public location, including the Tucson Jewish Community Center bus stop area near Dodge Boulevard and River Road.

Pickup or delivery details must be confirmed directly with TucsonBolo. Please do not arrive at a proposed pickup location until you have received confirmation that the order is ready and the meeting time has been scheduled.

Customers may be asked to provide:

  • The order confirmation
  • The purchaser’s name
  • Photo identification
  • The final four digits of the payment method

Local pickup orders do not incur shipping charges unless otherwise disclosed.

Local delivery availability, timing, geographic range, and fees are determined individually and are not guaranteed for every order.

International Orders

When international shipping is available, the recipient is responsible for any applicable:

  • Customs duties
  • Import taxes
  • Value-added taxes
  • Brokerage charges
  • Local processing fees
  • Other government or carrier charges

These charges are not generally included in the TucsonBolo purchase price or shipping charge unless expressly stated at checkout.

Customs processing may delay delivery.

Customers are responsible for confirming that the product may lawfully be imported into the destination country. TucsonBolo is not responsible for packages delayed, rejected, abandoned, or confiscated by customs because of destination-country restrictions or unpaid charges.

Shipping Delays and Order Cancellation

We strive to ship every order within the processing period stated in this policy or the applicable product listing.

If we learn that we cannot ship your order within the promised timeframe, we will contact you and provide an updated estimate when available.

You may be offered the choice to:

  • Accept the revised shipping timeframe;
  • Select an available alternative product; or
  • Cancel the affected portion of the order for a refund.

If we cannot obtain any required consent to a delay, we may cancel and refund the unshipped order.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate the request, but we cannot guarantee changes or cancellations after:

  • Processing has begun;
  • Custom production has begun;
  • Shipping labels have been created;
  • The package has been transferred to the carrier; or
  • Materials have been purchased specifically for the order.

Once an order ships, it is subject to our Refund Policy rather than cancellation.

Separate Refund Policy

This Shipping Policy addresses order processing, shipment, delivery, and local pickup.

Returns, exchanges, refunds, final-sale products, and custom-order eligibility are governed by our Refund Policy.

Nothing in this policy limits any right or remedy that cannot legally be waived.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our carriers, services, geographic coverage, business practices, or legal obligations.

Updates will be posted on this website with a revised “Last updated” date.

The policy in effect when an order is placed will generally govern that order, except where a change is required by law or agreed upon with the customer.

Contact Us

Questions about shipping, delivery, tracking, or local pickup may be directed to:

TucsonBolo
Attn: Jordan Levy
4645 North Flecha Drive
Tucson, Arizona 85718
United States

Email: tucsonbolo@gmail.com
Phone: +1 516-581-0886
Website: https://tucsonbolo.com

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